We understand that unanticipated events happen occasionally in everyone’s life.
In our desire to be effective and fair to all clients, we ask that you please remember that your therapist’s time is precious and valuable, and in demand…
therefore, the following policies are honored:
24 hour advance notice is required when canceling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice you will be charged 100% (Out of Pocket) of your appointment. This amount must be paid prior to your next scheduled appointment. For pre-paid package / membership holders, this would count as a session. Gift Certificate holders, it would count for 100% of the value of services scheduled would be deducted from the Gift Certificate
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show”. They will be charged the Full Amount (Out of Pocket) for their “missed” appointment. This amount must be paid prior to your next scheduled appointment. For Pre-paid package / membership holders, this would count as one full session off your package. For Gift Certificate holders, the value of the full massage or services scheduled would be deducted from the Gift Certificate.
Medical Appointments that are No-Call/No-Show will be charged the full 100% regular “time of service” rates. Cancellation or reschedule within the 24 hours before the appointment will incur the late fee of the full 100% regular “time of service” rates. See our cancellation policy for more detail.
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the full session fee. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.